Terms & Policy
Full payment is required for showroom pieces, custom orders, and rush. Additional fees may apply for rush orders. All orders must be confirmed in writing, with Invoice/Quote and Terms & Conditions form signed. Buyer must provide a valid resale certificate at the time of purchase or sales tax will be applied.
All orders must be paid in full prior to shipment. All sales are final. Orders are not cancellable after order has entered production.
FINISHES & MATERIALS
Finishes are subject to slight variations and irregularities of surface, texture and/or grain. While Workshop Collection makes every effort, no guarantee can be made of an exact match. Materials such as glass, wood and stone are unique and will vary in terms of veining, grain, color, pattern and scale. Similarly, while Workshop Collection endeavors to finish its metal components in a way to minimize discoloration and maintenance, the metals used in fabrication will eventually develop a patina. This is a natural occurrence and is not considered a defect. Leather is a natural material. Tick marks, imperfections and slight gradations of color are inherent and do not constitute a defect. Any images depicted in Workshop Collection promotional material, including but not limited to catalogues, websites, tear sheets, etc. do not constitute a guarantee that final orders will match these depictions and Workshop Collection cannot be held responsible for these differences as such variances do not constitute a defect.
All lead times are estimated and are dependent, if applicable, on approval of finishes drawings and receipt of fabric/leather.
The Buyer acknowledges that, by its very nature, an estimated completion date is approximate. Various factors affect production and delivery items and Workshop Collection will not be held liable for any production delay or inaccuracy of any estimated completion or delivery dates.
Shipping quotes are valid for 30 days only and are based on estimated weights, dimensions and current air fares/fuel prices, etc. The Buyer is responsible for any additional shipping charges after delivery. All payments are due upon receipt.
Delivery costs are not included in the purchase price of goods. Deliveries can be arranged by Workshop Collection, or client may make arrangements independently. It is the purchaser’s responsibility to verify ordered goods can be delivered without impediment, or additional delivery charges (stair delivery, craning, disassembly et cetera) may apply. Delivery quotes are based on normal site conditions – i.e. elevator access, adequate openings, et cetera. The Buyer is responsible for inspecting goods at time of delivery. Any damage claims must be notated at time of delivery or Workshop Collection will not be held responsible.
Fabric and leather cuttings must be sent to Workshop Collection for approval with a copy of the COM/COL paperwork.
All Workshop Collection products are guaranteed to be free of defects in materials and workmanship at the time of delivery. Should a product(s) be delivered in poor condition please follow the instructions under Freight Claims. Workshop Collection will make every effort to assist in the resolution of the claim. Workshop Collection makes no warranty of any kind, expressed or implied and is not liable for wear, tear or other changes in any product after delivery, including changes resulting from the environmental conditions or use of the product.
Your privacy is important to Workshop Collection, and we are committed to keeping your personal information confidential. Please take a moment to read the following policy, to learn how we handle your personal information.
WHY WE COLLECT PERSONAL INFORMATION
Workshop Collection collects and utilizes personal information to provide superior customer service, and to provide you with convenient access to our products. If you so choose, your personal information can also be used to keep you up to date on the latest product announcements, special offers, and other brand information.
HOW WE COLLECT PERSONAL INFORMATION
We collect information about you in several ways. We may ask for your contact information when you correspond with us, contact us to make a purchase, or register for a trade account.
We may also work with companies that help us to provide services to you, and we may share your personal information with these companies if necessary. For example, we give shipping companies this information so they can deliver your products. The information they receive is for shipping and delivery purposes only, and we require that the companies safeguard your personal information in accordance with our privacy policies.
HOW WE PROTECT YOUR PERSONAL INFORMATION
Workshop Collection safeguards the security of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. Workshop Collection uses industry-standard Secure Sockets Layer (SSL) encryption on web pages where personal information is required.